Archive for the ‘Community Manager’ Category

Why We Reserve the Right to Truncate Your Irrelevant, Whiny Comment

Posted by Lauren Litwinka on January 27th 2010 in Blogging, Community Manager, Rants | 13 comments

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Here at aimClear, we’re proud of our in-house authors. Like many publications we also open our pages as a community platform to host guest bloggers. Sometimes guest posts are written by industry professionals whose practices are perceived by some as controversial.

Wait. Let’s stop right there. “Controversial.” That word can carry a negative connotation, one of altercation, agitation, even acrimony. But on the flip-side of the coin, “controversy” can be a beautiful thing. Controversy when hosted on a public, unbiased, progressive platform, such as a third-party blog, can function as an open invitation for conversation- healthy debate, passionate exchange of perspectives and core occupational beliefs. Other times, visitors with an unrelated agenda attempt to ruin the discourse. Read the rest of this entry »

Why Your 4,243,564 Twitter Followers Don’t Mean Jack

Posted by Lauren Litwinka on January 15th 2010 in Community Manager, Social Media | 38 comments

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When Twitter launched four years ago, it (perchance inadvertently) gave businesses the most precious gift imaginable: an intimate glimpse into consumers’ daily lives. It gave them the power to monitor brand reputation in a clean, accessible interface. Corporate brands like @Zappos & @Zappos_Service, @Starbucks, @DellOutlet, @JetBlue, and @TheHomeDepot, as well as personal “brands” like @StephenFry and @AlyssaMilano have been wildly successful with social media because they’re structured, devoted, attentive, engaging and personable.

Tragically, there are also bandwagon-jumping companies and celebrity glory-whores who go at Twitter like a portly dude at a buffet. They use it as self-centered bullhorn and nothing more. Read the rest of this entry »

Social Media Community Manager Job Description

Posted by Marty Weintraub on April 5th 2009 in Community Manager, SEO Jobs, Social Media | 33 comments

Over the past 2 years, the relatively close knit blog universe has exploded in a massive confluence of social expression and corporate reaction. A cottage industry of owner-operators, trawling social media on behalf of themselves and others, has cropped up in lofts, dorms, agencies and iPhones.

These are the new social media Community Managers and corporate is clearly looking. This post offers a granular look at crucial skills, essential duties and a job description for the CM role. Read the rest of this entry »