Category: Community Manager

This category has 26 posts

The Analyst’s Guide to Teaching Data Driven Community MGMT @ #eMetrics

Like it or not, analysts are essential participants in the advancement of any social media program. In Facebook, large amounts of actionable engagement data has been made available to page owners and it is crucial they leverage this data to advise and measure social KPIs. Guess what, analysts? with your awesome data measuring chops, it […]

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Community Management Clinic! Celia Cohn Doing Outreach Right At #SMX

Sometimes it takes a grownup, in physical life, to remind us the basics of online community management. Celia Cohn was handling Ambassador duties at the front entrance of the Westin™ Kierland Resort, the official #SMX Social Scottsdale hotel. Her job is to greet guests in the hotel lobby, guide, engage and support. She greeted me […]

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