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Category Community Manager

Organic Online Community: If You Build It, Will They Come?

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If You Build It, Will They Come?… that’s the question on the minds of many community managers. It was also the first of many topics discussed during the #BlueGlassFL Day 2 late morning session, The Power of the Community – Leveraging and Mobilizing Organic Online Communities. Say it’s built, and “they” come… once those community… Read More

Community Manager

Mayo Clinic & What Happens When a Facebook Wall Goes Terribly Wrong

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A firestorm has erupted on the Mayo Clinic Facebook Fan Page wall. Whether the allegations against Mayo doctor Aivars Slucis, accusing him of being a racist are true, the spiteful rhetoric makes for one ugly fan page.

Community Manager  /  Reputation Management  /  Social Media

Gain Loyal Brand Ambassadors: Tips from 1 Smart Cupcake

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When attending industry events (in this case, #SES2010), folks sporting the “Press” badge may tell you that food is a coveted reward. Our proud mission is to churn out quality coverage in a timely manner, and it’s one we take quite seriously. Sacrifices must be made. Sometimes, that sacrifice is breakfast. Sometimes, lunch. So yes,… Read More

Community Manager  /  Social Media

7 Ways To Make More Social Media Friends Who Matter

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aimClear’s demographic research product includes social media influencers from a number of channels ranking from Facebook and YouTube to forums.  We then challenge Community Managers to take these “friend leads” and convert them to organic friends over 3-5 days, at a “cost per friend lead” calculated from how much time the friend-conversion takes.  This post… Read More

Community Manager  /  Social Media

How to Build a Kick Ass Social Media Marketing Plan

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B2B, B2C…B2 anything, every marketing department would love to somehow crack the social media code. Be it by content marketing, participation in Twitter, YouTube, Facebook, LinkedIn, FourSquare, Flickr, Digg, Delicious, etc… invariably, the conversation turns to the same question: “What are we going to do and who’s going to actually execute on this every day… Read More

Community Manager  /  Social Media