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Category Community Manager

The Community Manager’s Guide To Intra-Community Bloodshed

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Deep online marketers are beautiful people. Especially when we don our community management hats. We’re graceful, witty, and resourceful. We’re likeable and calculating. We know that data-driven community management paves a smooth road for purposeful engagement, which in turn, makes us friends who matter– friends who turn into customers, maybe even brand evangelists, beacons of… Read More

Community Manager  /  Social Media

Organic Online Community: If You Build It, Will They Come?

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If You Build It, Will They Come?… that’s the question on the minds of many community managers. It was also the first of many topics discussed during the #BlueGlassFL Day 2 late morning session, The Power of the Community – Leveraging and Mobilizing Organic Online Communities. Say it’s built, and “they” come… once those community… Read More

Community Manager

Mayo Clinic & What Happens When a Facebook Wall Goes Terribly Wrong

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A firestorm has erupted on the Mayo Clinic Facebook Fan Page wall. Whether the allegations against Mayo doctor Aivars Slucis, accusing him of being a racist are true, the spiteful rhetoric makes for one ugly fan page.

Community Manager  /  Reputation Management  /  Social Media

Gain Loyal Brand Ambassadors: Tips from 1 Smart Cupcake

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When attending industry events (in this case, #SES2010), folks sporting the “Press” badge may tell you that food is a coveted reward. Our proud mission is to churn out quality coverage in a timely manner, and it’s one we take quite seriously. Sacrifices must be made. Sometimes, that sacrifice is breakfast. Sometimes, lunch. So yes,… Read More

Community Manager  /  Social Media

7 Ways To Make More Social Media Friends Who Matter

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aimClear’s demographic research product includes social media influencers from a number of channels ranking from Facebook and YouTube to forums.  We then challenge Community Managers to take these “friend leads” and convert them to organic friends over 3-5 days, at a “cost per friend lead” calculated from how much time the friend-conversion takes.  This post… Read More

Community Manager  /  Social Media