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Category Community Manager

One Social Media Tactic Your Business Must Embrace

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Is your business listening and responding appropriately to those who reach out? Last February our post, 6 Superb First Social Media Tactics For Business caught some buzz and conversation. We discussed the importance of listening and offering unconditional service to new friends and customers, when they obviously seek to engage The more I travel the… Read More

Community Manager  /  Social Media

Facebook Community Triage: Do’s & Do Not Do’s

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Greetings, fellow Community Manager! How’s it hanging? Why the long face? Feeling beat up by the Facebook community you’ve built around your brand? Drowning in explosive comment threads that black-eye your business? Sore from the verbal spankings supposed “fans” have been serving up? Well, you’re in luck. This is the Community Manager’s Guide To Intra-Community Bloodshed, your ultimate resource… Read More

Community Manager

Cover Your Assets: How To Prepare For Social Community Meltdowns

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Welcome back, you winsome, worldly, and, let’s face it… possibly war-torn Community Manager, to the ultimate resource made especially for the tougher times on the job: The Community Manager’s Guide To Intra-Community Bloodshed. Last week, we tore open a box of Community Manager Puffs and dug deep for The Community Manager’s Dilemma Decoder Ring– a super useful tool for… Read More

Community Manager

Conflict or Crisis? The Community Manager’s Dilemma Decoder Ring

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Welcome, fellow community managers, to the first installment of aimClear’s tips for lowering blood pressure, keeping cool, and effectively engaging irate customers in cyberspace, also know as part one of The Community Manager’s Guide To Intra-Community Bloodshed. We unveiled this series last week with a sympathetic yet motivating  20,000 foot glimpse at the utter crud conflicts some of… Read More

Community Manager  /  Social Media

The Community Manager’s Guide To Intra-Community Bloodshed

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Deep online marketers are beautiful people. Especially when we don our community management hats. We’re graceful, witty, and resourceful. We’re likeable and calculating. We know that data-driven community management paves a smooth road for purposeful engagement, which in turn, makes us friends who matter– friends who turn into customers, maybe even brand evangelists, beacons of… Read More

Community Manager  /  Social Media