Comments on: Dear Facebook Ads, Customer Support Sucks

By: Imagine Your Reality , Archive » When social media customer service sucks

Imagine Your Reality , Archive » When social media customer service sucks — Mon, 01 Mar 2010 17:41:11 +0000

[...] Social Media, Taylor Ellwood, user interface View commentsComments Carri Bugbee pointed me to this article about the suckiness of Facebook customer service, when she noted on her twitter stream recently that they had yet again complicated the User [...]

By: Rants – All 2010 Nominees » SEMMYS.org

Rants – All 2010 Nominees » SEMMYS.org — Wed, 13 Jan 2010 17:02:22 +0000

[...] Dear Facebook Ads, Customer Support Sucks Marty Weintraub, aimClear | 11/19/09 [...]

By: Marty Weintraub

Marty Weintraub — Mon, 30 Nov 2009 20:46:41 +0000

Yes, http://www.facebook.com/ad_guidelines.php, and we would never violate any platform’s terms of services.

By: Mike Bunnell

Mike Bunnell — Mon, 30 Nov 2009 20:24:53 +0000

So Marty, Facebook rules state that “managing multiple accounts is a serious violation of Facebook’s Terms of Use” and that they will terminate all accounts of offenders…

So if someone logs into multiple FB accounts on the same machine on a regular basis, isn’t it reasonable to guess that those accounts could be terminated?

By: SarahF

SarahF — Mon, 23 Nov 2009 14:59:47 +0000

I had a similar problem at a company I worked for previously. The corporate credit card wasn’t able to be entered (not declined, just not acceptable to Facebook) because the mailing address was a PO Box. Because the actual billing address was a PO Box using the street address caused it to be flagged as well since the mailing address and account number didn’t match. We never got a response back from customer service about how we could set up an account to run ads using our corporate credit card, so we set up this campaign using an employee’s personal credit card and then we never used them again.

By: Josh Koster

Josh Koster — Sat, 21 Nov 2009 02:33:55 +0000

Yahoo is worse.

By: Louis Durocher

Louis Durocher — Fri, 20 Nov 2009 14:38:44 +0000

I had a similar experience where our ads got «banned» for «innapropriate use». No clue was ever provided as to what was the problem, the text, the image ? Quite frustrating. You just pour in your money, and get no acknowlegment of any sorts, no service, no explanation. Just pay.

By: MerryMorud (Merry Morud)

MerryMorud (Merry Morud) — Thu, 19 Nov 2009 21:05:10 +0000

Don’t Make Us Beg to Spend Money, Please RT @aimclear: “Dear Facebook Ads, Customer Support Sucks http://tinyurl.com/yax4hhr

By: janetdmiller (Janet DriscollMiller)

janetdmiller (Janet DriscollMiller) — Thu, 19 Nov 2009 21:01:23 +0000

Agreed. @aimclear: New aimClear Blog Post “Dear Facebook Ads, Customer Support Sucks http://tinyurl.com/yax4hhr

By: Renee Revetta

Renee Revetta — Thu, 19 Nov 2009 17:18:40 +0000

Customer support manager + easier way to increase daily limit and I would be happy. Great post.